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Roofing ways to save
National Roof Certification and Inspection Association
Jul 11, 2011

Ontario, CA


"He assured me a phone call and visit to the subject property within 48 hours and again to my surprise, it was done sooner.... This is someone's home that needed the attention and Mr. Les Watrous went over and beyond to provide that service."

 

"I called for a client of mine that had a "One Year Warranty" on the roof that Mr. Les Watrous team inspected and certified prior to closing our loan. When I called, I spoke directly with Les and I was very surprised that he took the time to serve me and hear our concern. He assured me a phone call and visit to the subject property within 48 hours and again to my surprise, it was done sooner.
 
It is not often that companies big or small, private or public go out of their way to provide valued service. This is someone's home that needed the attention and Mr. Les Watrous went over and beyond to provide that service. Not only did he provide the utmost service, he also educated and advised the borrower what he can do if he wishes to not spend any additional money when calling his company.
 
That alone in my opinion, is "over the top service"; to tell a customer how to fix or care for a future problem and Mr. Watrous not earning a profit, is one company that I want to do business with.
 
I assured and gave Mr. Les Watrous my word that if I ever need a roof repair, certification or inspection, I am calling his office for the next job.
 
ps. the work that was repaired was minimal and Les decided not to charge for his time or material."

          - George Michel, Ontario, California